Course Policies — Listening Field Training
These policies are designed to support a clear, professional learning experience for all students. Please read this page carefully before enrolling. It covers course access, assignment expectations, certificates, refunds, eligibility, intellectual property, and your rights and responsibilities as a participant. Enrollment in any Listening Field Training course constitutes agreement with all policies listed here.
Course Delivery and Format
Listening Field Training courses are interactive, distance-learning programs delivered through Teachable. These courses are designed to meet Oregon and Washington continuing education requirements for licensed massage therapists, including supervision, participation tracking, assessment, and documentation where applicable.
Listening Field Training is an NCBTMB Approved Provider. Acceptance of continuing education credit outside Oregon and Washington varies by jurisdiction, and participants are responsible for confirming eligibility with their own licensing board, regulatory authority, or professional governing body before enrolling.
Course Access
After purchase, Teachable will automatically enroll you in your course and send two emails to the address used at checkout: an enrollment confirmation and a welcome email containing your one-time login code. The welcome email typically arrives within 5-10 minutes. If you do not see it, check your spam or junk folder before reaching out for support.
There are no PDF guides, enrollment codes, or additional setup steps required.
To access your course for the first time:
Open the welcome email from Teachable.
Click the login link or enter the one-time code provided.
Your course will open immediately.
To return to your course on any device at any time:
Enter the email address you used at checkout.
Teachable will send a fresh one-time login code to that email.
Enter the code to access your course.
No password is required. A new login code is sent to your email each time you log in. Your email address is your key to course access.
Important: The email address entered at login must exactly match the email address used at checkout. Listening Field Training is not responsible for login issues resulting from an incorrect or mistyped email entered at checkout. If you believe your enrollment email needs to be corrected, contact info@listeningfieldtraining.com before attempting to access the course.
Technical Readiness, Platform Support, and Online Safety
This course requires independent navigation of an online learning platform. All course content, including modules, reflections, discussions, and quizzes, is delivered natively through Teachable. Instructor support is limited to course content and ethics-related questions only.
The instructor is unable to assist with:
Teachable login or account access issues.
Login code delivery or spam filtering.
Browser, device, or internet troubleshooting.
Account access errors.
If a login code does not arrive within 5 minutes, check your spam or junk folder, then return to listening-field-training.teachable.com/sign_in and request a new code. For additional platform support, visit the Teachable Help Center at support.teachable.com.
Students are responsible for maintaining access to the email address used at checkout and for using a device, browser, and internet connection that support the platform. If you are unable to log in, access course content, load lessons, or post discussion comments, you must contact Teachable Support directly for technical assistance.
Listening Field Training is not responsible for third-party platform outages, Teachable system errors, email delivery failures, browser incompatibility, student-side device issues, internet problems, scheduled maintenance, or other interruptions beyond reasonable control.
During platform outages or system transitions, Listening Field Training will make a good-faith effort to restore course access and re-enroll actively enrolled students. However, uninterrupted access and automatic re-enrollment for every past student cannot be guaranteed.
If Teachable confirms that an issue is not platform-related and you still need help with course requirements, discussion expectations, or certificate review, you may then contact Listening Field Training for non-technical support.
Course access is provided only through your Teachable account and the official links on this website. Listening Field Training will never request external links, files, or screenshots in order to “fix” access.
Expectation of Professional Readiness
These courses are designed as continuing education ethics review for licensed massage therapists and other licensed professionals, not as first-time instruction. Students are expected to arrive prepared to apply foundational concepts such as informed consent, scope of practice, boundaries, referral, and professional communication in all course discussions and assignments. External readings support review and reflection, but they do not replace the student’s responsibility to demonstrate competent ethical reasoning in coursework.
Course Materials, External Links, and Student Responsibility
Listening Field Training courses are continuing education review courses for licensed professionals. They are intended to review, reinforce, and deepen already-established ethical knowledge and professional practice, not to provide first-time foundational instruction. Students are expected to engage course assignments using existing professional knowledge, prior education, and applicable scope-of-practice standards.
External links and third-party readings are provided as supplemental review materials only. Because outside websites and platforms may change without notice, Listening Field Training does not guarantee the continued availability, accuracy, or functionality of external resources. Temporary unavailability, relocation, or failure of linked materials does not exempt students from completing assignments, nor does it constitute grounds for waiving course requirements. Students remain responsible for completing all coursework and, when necessary, locating equivalent professional resources independently.
Listening Field Training is not responsible for outages, technical failures, access interruptions, or content changes on third-party websites or platforms outside our control. While reasonable efforts may be made to update broken or outdated links when identified, continued availability of external materials cannot be guaranteed.
Access Period and Completion
Access Window
Each course is intended to be completed within a short, concentrated timeframe.
Enrollment window: 30 days from the date of purchase to begin your course, for courses purchased on 5/11/2026 onward.
Completion window: 5 days from the date you access your first course module.
All required coursework, including modules, quizzes, and discussion, must be completed within the 5-day completion window.
One extension of up to 3 days may be granted if requested before the completion window expires.
If coursework is not completed within the completion window, re-enrollment is required.
Policy Update — Effective March 23, 2026: Students enrolled prior to this date are provided a one-time 5-day grace period to complete coursework under the updated policy. This structure applies to all current enrollments moving forward.
Course Structure
Courses may include:
Written reflections.
Case-based discussion prompts.
Quizzes.
Required participation and assessment.
Each course within a bundle is a separate program with its own requirements and certificate. Courses must be accessed and completed individually.
Assignment Completion and Revisions
Assignments are designed to support thoughtful engagement with professional practice, including reflection, application, and integration of course concepts. To receive credit, all required components of each assignment must be clearly addressed.
If a submission is incomplete, you may be asked to revise and resubmit based on instructor feedback. One revision is permitted per assignment. If the revised submission does not meet assignment criteria, it will be marked incomplete and will not be eligible for credit.
Discussion-Based Assignments
Courses that include discussion-based assignments require written responses that demonstrate engagement with the material. To receive credit, responses must include:
A clearly identified, relevant resource or reference, when required.
A brief explanation or reflection demonstrating engagement with the topic.
Application of course concepts to professional practice.
Credit (Complete): All required components are clearly addressed. The response demonstrates reflection and application and meets the intent of the assignment.
No Credit (Incomplete): One or more required components are missing. The response remains at a general or opinion-based level, does not demonstrate application of course concepts, or does not follow assignment instructions.
Listening Field Training discussion boards are reserved for course-related educational discussion and required assignment participation only. Students may not use discussion boards to submit complaints, request certificates, raise administrative concerns, dispute grading, or seek technical support. These matters must be directed through the appropriate email or formal policy channel. Discussion boards are monitored Monday through Friday only, and certificates are issued during that time. Posts that misuse the discussion board may be removed and may be considered a violation of course participation policy.
Student Responsibility and Professional Conduct
Students are expected to engage with the material in good faith and demonstrate:
Attention to assignment instructions.
Willingness to engage beyond general opinion or prior knowledge.
Respect for the learning process, the field, and fellow participants.
Students are responsible for verifying state-specific CE requirements, completing coursework independently and honestly, and submitting certificates as required by their licensing board. Listening Field Training reserves the right to withhold certificates in cases of incomplete coursework or failure to meet participation requirements.
Enrollment Eligibility and Professional Credentials
Listening Field Training courses are intended for currently licensed massage therapists practicing within a regulated jurisdiction and seeking continuing education within their professional scope of practice.
For participants practicing in Oregon and Washington, a current active state massage license is required. Participants practicing in other U.S. jurisdictions are eligible only when their professional status can be clearly verified and the jurisdiction maintains a recognizable regulatory framework for massage practice.
Participants practicing under voluntary certification systems, local-only authorization, or in jurisdictions without clear statewide massage licensure are not eligible to enroll unless prior written approval has been granted by Listening Field Training before purchase. This includes jurisdictions such as California and Wyoming, where massage regulation does not operate in the same way as Oregon and Washington.
Valid professional credential information, including full legal name, active license or credential number, and any other information reasonably required to confirm eligibility, must be provided at the start of the course for continued participation and certificate eligibility.
Listening Field Training reserves the right to verify licensure or other professional credentials, request clarification of submitted information, and withhold or deny continued course access or certificate issuance if eligibility cannot be confirmed or if submitted information is inaccurate, misleading, inactive, expired, or otherwise unverifiable.
CE certificates are issued only after all required course components, participation requirements, and assessments have been completed and eligibility has been confirmed. If a participant enrolls but is later found ineligible, unverifiable, or otherwise outside course eligibility requirements, Listening Field Training may, at its sole discretion, revoke enrollment or allow limited educational access only. No certificate will be issued.
NCBTMB Approved Provider status does not guarantee acceptance of continuing education credit in every jurisdiction. Participants are solely responsible for confirming CE eligibility and acceptance with their own licensing board, regulatory agency, or professional authority before enrolling.
Course Completion and Certificates
Certificates of completion are issued only after all required coursework has been submitted and reviewed. For supervised online CE courses, required discussion participation and instructor-reviewed written work are part of completion. Students should not email to report that they are finished; certificates are issued after successful course review. If an assignment does not meet requirements, one revision opportunity will be offered in accordance with Listening Field Training policy.
The instructor reviews participation and responds to messages within 24–48 business hours, excluding weekends and holidays. If assignment expectations are unclear, students should reach out before submitting work. Submitted work must reflect the student’s own engagement with the material and meet the outlined criteria for credit.
Certificates are typically delivered within 24–48 business hours of course completion after instructor review, excluding weekends and holidays. If expedited processing is needed, email info@listeningfieldtraining.com. Same-day processing may be available upon request.
Students are responsible for submitting certificates to their licensing board in accordance with state renewal requirements.
Refunds and Ineligible Enrollment
Because course access is delivered digitally upon purchase, all sales are final once access has been issued.
If a participant enrolls but is later found ineligible for CE certification, Listening Field Training may, at its sole discretion, allow continued access for educational purposes only. No certificate will be issued.
No refunds will be issued after course access has been delivered or course content has been substantially accessed.
No refunds are offered under any circumstances, including:
Failure to access or navigate the Teachable platform.
Technical issues related to user devices or internet connectivity.
Misunderstanding of course format or requirements.
Incomplete coursework or time constraints.
Failure to verify state acceptance prior to enrollment.
By enrolling, students acknowledge that CE certificates are issued only to eligible participants who complete all course requirements and provide verifiable professional license information.
Intellectual Property and License
All course materials are the intellectual property of Melissa Haeckel, MA, LMT, LPN / Listening Field Training and are protected by U.S. and international copyright laws. Purchase grants a limited, non-exclusive, non-transferable, revocable license for individual educational use only.
Prohibited Use
Participants may not:
Share, distribute, forward, or upload course materials.
Record, screen-capture, photograph, transcribe, or reproduce content in any format.
Create derivative works, trainings, workshops, presentations, or teaching materials based on course content.
Teach or facilitate any portion of this material without written permission.
Violations may result in immediate termination of access without refund and may be subject to legal action, including DMCA takedown notices.
Listening Field Training reserves the right to revoke course access, withhold certificates, and terminate enrollment without refund in cases of policy violations, misuse of materials, or failure to adhere to course terms.
Policy Updates
Listening Field Training reserves the right to update or modify course content, structure, and policies at any time to reflect current best practices and continuing education standards. Updated policies may apply to both new and current enrollments, with reasonable notice provided where applicable.
Contact
Email: info@listeningfieldtraining.com
NCBTMB Approved Provider: Melissa Haeckel, MA, LMT, LPN | Provider #1003059
Enrollment in any Listening Field Training course constitutes agreement with all policies listed above.
Last updated: May 10, 2026