Course Policies — Listening Field Training
These policies are designed to support a clear, professional learning experience for all students. Please read this page carefully before enrolling. It covers course delivery, access periods, assignment expectations, certificates, refunds, eligibility, intellectual property, and participant responsibilities.
Enrollment in any Listening Field Training course constitutes agreement with all policies listed here.
Course Delivery and Format
Listening Field Training courses are interactive distance-learning programs for licensed massage therapists.
All Listening Field Training courses are delivered in a text-based format and do not include video instruction. Students must be able to independently navigate online written readings, participate in text-based discussion prompts, complete written applied reflections, and take online quizzes.
Courses are currently offered in two formats:
Teachable courses are delivered through the Teachable learning platform. Students log in to complete required lessons, discussions, quizzes, supervised assignments, and other course activities within the course access period.
Workbook courses are delivered as digital downloads or email-delivered PDF workbooks after purchase. Students complete the workbook independently, submit required typed assignments and quiz responses, and receive instructor review before a certificate is issued.
Workbook courses are not delivered through Teachable and do not require a platform login.
Certificates are not issued at purchase. For all courses, certificates are issued only after required coursework has been completed, submitted, reviewed, and accepted by Listening Field Training.
Courses are designed to support continuing education requirements for licensed massage therapists, including Oregon's supervised, interactive ethics CE requirement, met through direct instructor engagement whether through the Teachable platform or personal email review of workbook assignments. This description reflects how Listening Field Training's courses are structured to meet Oregon's requirement; it is not a statement of board pre-approval. Continuing education acceptance varies by jurisdiction, and participants are responsible for confirming eligibility and CE acceptance with their own licensing board before enrolling.
Enrollment Eligibility
Listening Field Training courses are intended for licensed massage therapists and are designed for continuing education within professional massage practice.
Enrollment is open to massage therapists in active status and to massage therapists in inactive good-standing renewal status, when professional status can be clearly verified. Inactive good-standing status means the license is not currently active but has not been revoked, suspended, or subject to disciplinary action, and remains eligible for reactivation.
Listening Field Training is designed primarily for massage therapists licensed in Oregon and Washington. Because Listening Field Training is an NCBTMB Approved Provider, massage therapists licensed in any state that accepts NCBTMB-approved continuing education for license renewal are also eligible to enroll. Participants are responsible for confirming with their own board that NCBTMB-approved CE is accepted for their renewal cycle and course category before enrolling, as state acceptance of NCBTMB CE may change over time.
Participants practicing in jurisdictions without a clear statewide massage licensure structure, or in jurisdictions that do not accept NCBTMB-approved CE, must obtain prior written approval before purchase. This includes California and Wyoming, where massage regulation does not operate under the same clear statewide licensure model used in Oregon and Washington.
Professional credential information, including full legal name, license or credential number, clinic information when requested, and any other information reasonably necessary to confirm identity, eligibility, or certificate accuracy, may be requested at any time.
Listening Field Training does not routinely verify all credentials before course access is granted. However, verification may be requested when an enrollment is incomplete, inconsistent, flagged for review, or otherwise raises a reasonable question regarding identity or eligibility.
If requested information is not provided within a reasonable period, or if submitted information is inaccurate, misleading, incomplete, inconsistent, or otherwise unverifiable, Listening Field Training may suspend or revoke enrollment, deny continued access, refuse re-enrollment, allow educational access only, and/or withhold certificate issuance.
NCBTMB Approved Provider status does not guarantee acceptance of continuing education credit in every jurisdiction. Participants are solely responsible for confirming CE eligibility and CE acceptance with their own licensing board, regulatory agency, or professional authority before enrolling.
Student Identity
Students must enroll using their full legal name. Accounts created with only an email address, business name, initials, partial name, or any identifier that does not clearly identify the enrolled student may be flagged for review, suspended, removed, or declined for re-enrollment until identity is verified.
Listening Field Training reserves the right to request the student's full legal name, clinic information, license or credential information, and other identifying information reasonably necessary to confirm identity, eligibility, and certificate accuracy.
Course Access and Completion
Access instructions depend on which course you purchased.
Teachable Courses
Teachable courses are delivered through the Teachable learning platform. After purchase, Teachable will automatically enroll the student in the course and send enrollment instructions to the email address used at checkout.
Students are responsible for logging in and completing all required lessons, discussions, quizzes, written assignments, supervised participation, and other required course components within the course access period.
To access a Teachable course, students should use the email address entered at checkout. If login assistance is needed, students should first check their spam or junk folder, then return to the Teachable sign-in page and request a new login code.
Workbook Courses
Workbook courses are delivered as digital downloads or email attachments after purchase. A workbook may be available for immediate download upon purchase and/or delivered to the email address used at checkout.
Students are responsible for downloading and saving workbook materials promptly, completing all required components, and submitting typed assignments and quiz responses within the course access period.
No Teachable login is required for workbook courses.
Access Period
All Listening Field Training courses must be completed within 30 days from the date of purchase.
This 30-day access period applies to both Teachable courses and workbook courses. All required coursework, including lessons, quizzes, written assignments, discussions, workbook responses, and any supervised participation where applicable, must be completed and submitted within that period.
Listening Field Training does not send reminders regarding course progress, deadlines, or expiration. It is the participant's responsibility to monitor their timeline and complete all requirements on time.
Extensions
One extension of up to 7 days may be granted at the discretion of Listening Field Training if requested before the 30-day access period expires.
Incomplete Coursework
If coursework is not completed within the allowed timeframe, continued instructor review, certificate issuance, and access are not guaranteed. Re-enrollment may be required.
Instructor feedback and certificates are not available on a rush or same-day basis unless Same-Day Rush Certificate Processing has been purchased and all eligibility conditions are met. Participants are responsible for submitting all required materials well before any license renewal deadlines.
Technical Readiness
Courses require independent navigation of the applicable learning format. Participants are responsible for accessing course materials from a compatible device, current browser, stable internet connection, and functioning email account.
Phones and some tablets may not fully support all course features.
Instructor support is limited to course content, assignment expectations, ethics-related questions, and certificate review. Listening Field Training does not provide technical support for Teachable, student devices, browsers, internet connections, email delivery, spam filtering, or third-party platform issues.
Listening Field Training is not responsible for third-party platform outages, Teachable system errors, browser incompatibility, student-side device issues, internet problems, scheduled maintenance, or other interruptions beyond reasonable control.
Professional Readiness
These courses are designed as continuing education review for licensed massage therapists, not as first-time instruction.
Participants are expected to arrive prepared to apply foundational concepts such as informed consent, scope of practice, boundaries, referral, documentation, and professional communication in course discussions and assignments.
External readings and supplemental resources support review and reflection, but they do not replace the participant's responsibility to demonstrate competent ethical reasoning in coursework.
Course Materials and External Links
Listening Field Training courses are intended to review, reinforce, and deepen established professional knowledge and practice.
External links and third-party readings are provided as supplemental materials only. Because outside websites and platforms may change without notice, Listening Field Training does not guarantee the continued availability, accuracy, or functionality of external resources.
Temporary unavailability, relocation, or failure of linked materials does not exempt participants from completing assignments and does not constitute grounds for waiving course requirements.
Course Structure
Courses may include:
Written reflections
Case-based discussion prompts
Quizzes
Required participation and assessment
Instructor-reviewed assignments
Supervised discussion or reflection where applicable
Each course within a bundle is treated as a separate program with its own requirements and certificate. Courses must be accessed and completed individually unless otherwise stated.
Assignment Completion
Assignments are designed to support thoughtful engagement with professional practice, including reflection, application, and integration of course concepts. To receive credit, all required components of each assignment must be clearly addressed.
If a submission is incomplete, the participant may be asked to revise and resubmit based on instructor feedback. One revision is permitted per assignment. If the revised submission does not meet assignment criteria, it will be marked incomplete and will not be eligible for credit.
Discussion-Based Assignments
Courses that include discussion-based assignments require written responses demonstrating engagement with the material.
To receive credit, responses must include, where required:
A clearly identified relevant resource or reference
A brief explanation or reflection demonstrating engagement with the topic
Application of course concepts to professional practice
Credit / Complete: All required components are clearly addressed, and the response demonstrates reflection and application.
No Credit / Incomplete: One or more required components are missing, the response remains general or opinion-based, or the submission does not follow assignment instructions. As with other assignments, one revision is permitted per discussion post if it does not meet these criteria.
Discussion boards are reserved for course-related educational participation only. They may not be used to submit complaints, request certificates, raise administrative concerns, dispute grading, or seek technical support. These matters must be directed through the appropriate email or policy channel.
Student Responsibility
Participants are expected to engage with the material in good faith and demonstrate:
Attention to assignment instructions
Willingness to engage beyond general opinion or prior knowledge
Respect for the learning process, the field, and fellow participants
Participants are responsible for verifying state-specific CE requirements, completing coursework independently and honestly, and submitting certificates to their licensing board as required.
Listening Field Training reserves the right to withhold certificates in cases of incomplete coursework, ineligibility, unverifiable status, policy violations, or failure to meet participation requirements.
Instructor Availability
Instructor availability for course-related questions, ethics-related questions, and assignment feedback, including grading, is available daily, including weekends. Course-related messages and grading typically receive a response within 24 hours. Response times may be extended during holidays.
Administrative inquiries, including account, enrollment, and certificate questions, are monitored Monday through Sunday, 9:00 AM–9:00 PM Pacific Time, excluding holidays. Administrative messages typically receive a response within 24 business hours.
Messages sent outside the administrative monitoring window, including holidays, will be addressed the next available business day.
Course Completion and Certificates
Certificates of completion are issued only after all required coursework has been submitted, reviewed, and accepted.
For supervised online CE courses, discussion participation and instructor-reviewed written work are part of completion where applicable.
Participants should not email only to report that they are finished. Certificates are issued after successful course review. If an assignment does not meet requirements, one revision opportunity may be offered in accordance with Listening Field Training policy.
Submitted work must reflect the participant's own engagement with the material and meet the outlined criteria for credit.
Certificates are typically delivered within 24–48 hours of course completion after instructor review, including weekends. Processing may take longer during holidays or high-volume periods.
Same-day certificate processing is not guaranteed unless Same-Day Rush Certificate Processing has been purchased and all requirements have already been completed.
Participants are responsible for submitting certificates to their licensing board in accordance with renewal requirements.
Same-Day Rush Certificate Processing
Same-Day Rush Certificate Processing is an optional administrative add-on, not a course, for participants who need same-calendar-day certificate review after all course requirements are complete. It does not provide CE credit.
This service is available Monday through Sunday for a $75 fee. Requests submitted with all required coursework complete by 8:00 PM Pacific Time are reviewed for certificate issuance the same calendar day. Requests received after 8:00 PM Pacific Time may be processed the next calendar day.
Rush processing does not guarantee certificate issuance if coursework is incomplete, submissions require clarification, student information does not match enrollment records, or academic/instructor review standards are not met.
Rush fees are non-refundable once processing has begun.
Refunds
Because course access is delivered digitally upon purchase, all sales are final once access has been issued.
If a participant enrolls but is later found ineligible for CE certification, Listening Field Training may, at its sole discretion, allow continued access for educational purposes only. No certificate will be issued.
No refunds will be issued after course access has been delivered or course content has been substantially accessed.
No refunds are offered under the following circumstances:
Failure to access or navigate the Teachable platform
Failure to access or download a delivered PDF workbook
Technical issues related to user devices, browsers, email accounts, or internet connectivity
Misunderstanding of course format or requirements
Incomplete coursework or time constraints
Failure to verify state acceptance prior to enrollment
Ineligibility for CE certification after enrollment
Downloaded course materials, workbook instructions, or older course documents do not override the purchase terms agreed to at checkout. If older language appears in course materials, the current checkout policy and published Course Policies page control.
Participants are responsible for reviewing the course description, requirements, completion timeline, and policies before purchase.
Intellectual Property
All course materials are the intellectual property of Melissa Haeckel, MA, LMT, LPN / Listening Field Training and are protected by U.S. and international copyright laws.
Purchase grants a limited, non-exclusive, non-transferable, revocable license for individual educational use only.
Participants may not:
Share, distribute, forward, or upload course materials
Record, screen-capture, photograph, transcribe, or reproduce content in any format
Create derivative works, trainings, workshops, presentations, or teaching materials based on course content
Teach or facilitate any portion of this material without written permission
Violations may result in immediate termination of access without refund and may be subject to legal action.
Policy Updates
Listening Field Training reserves the right to update or modify course content, structure, and policies at any time to reflect current best practices and continuing education standards. Updated policies may apply to both new and current enrollments, with reasonable notice provided where applicable.
Contact
Email: info@listeningfieldtraining.com
NCBTMB Approved Provider: Melissa Haeckel, MA, LMT, LPN
Provider #1003059
Enrollment in any Listening Field Training course constitutes agreement with all policies listed above.
Last updated: July 29, 2026