Listening Field Training — Course Policies
These policies set the terms for enrollment in Listening Field Training courses. Read them before enrolling. They cover access, coursework, certificates, refunds, eligibility, original work, accessibility requests, conduct, and use of course materials.
By enrolling, you agree to the Course Policies in effect on your enrollment date.
Course Delivery and Format
Listening Field Training offers interactive, distance-learning continuing education for licensed massage therapists and other eligible licensed professionals. Courses are offered as Teachable courses or downloadable workbook courses.
Course Format Notice: Listening Field Training courses are primarily text-based supervised learning experiences. Course instruction and required participation may include written lessons, readings, written discussion, reflections, quizzes, case-based prompts, workbooks, and instructor-reviewed assignments. Unless a specific course page expressly states otherwise, courses do not include live instruction, video instruction, audio-only instruction, or oral-response alternatives.
Teachable Courses
Teachable courses are completed through the Teachable learning platform. Within the access period listed on the course page, students must complete required lessons, discussions, quizzes, supervised assignments, and other stated course work.
Workbook Courses
Workbook courses are delivered as PDF downloads or by email after purchase. Students complete the workbook independently, submit typed assignments and quiz responses, and receive instructor review before a certificate is issued.
Workbook Courses
Workbook courses are delivered as PDF downloads or by email after purchase. Students complete the workbook independently, submit typed assignments and quiz responses, and receive instructor review before a certificate is issued.
Workbook courses are not delivered through Teachable and do not require a Teachable login.
Purchase does not mean a supervised course is complete. Certificates are issued only after all required work has been submitted, reviewed, and accepted.
Courses are designed to support Oregon and Washington continuing-education requirements for licensed massage therapists, including supervision, participation tracking, assessment, and required documentation where applicable. Acceptance of CE varies by jurisdiction. Before enrolling, students must confirm eligibility and CE acceptance with their own licensing board, regulatory agency, or professional authority.
Student Identity
Enroll under your full legal name. Accounts created with an email address alone, business name, initials, partial name, or another unclear identifier may be reviewed, suspended, removed, or declined for re-enrollment until identity is verified.
Listening Field Training may request your full legal name, clinic information, license or credential information, and other details reasonably needed to confirm identity, eligibility, and certificate accuracy.
Course Access
Access depends on the format purchased.
Workbook Courses
Workbook courses are delivered as digital downloads or email attachments after purchase. The workbook may be available on the confirmation page, sent to the email address used at checkout, or both.
Download and save the PDF promptly. A receipt or course-delivery email may also include the download link.
Students have 30 days from purchase to complete the workbook, submit all required assignments, complete the quiz, and receive instructor review.
No Teachable account is needed. If the delivery email does not appear, check spam, junk, and promotions folders. For help, email info@listeningfieldtraining.com.
Teachable Courses
Teachable enrolls students automatically after purchase. A confirmation and welcome email with a one-time login code is sent to the email address used at checkout, usually within 5–10 minutes.
Check spam or junk before contacting support.
Unless the course page says otherwise, Teachable courses do not require a PDF guide, enrollment code, or additional setup.
To enter a Teachable course for the first time:
Open the Teachable welcome email.
Use the login link or one-time code.
The course should open immediately.
To return to a course:
Enter the email address used at checkout.
Request a new one-time login code.
Enter the code to open the course.
No password is required. Teachable sends a new code each time you log in.
The login email must match the checkout email exactly. Listening Field Training is not responsible for access problems caused by an incorrect email entered at checkout. If the enrollment email needs to be corrected, email info@listeningfieldtraining.com before attempting to access the course.
Technical Readiness
Students are responsible for accessing courses from a compatible device, current browser, and reliable internet connection. Phones and some tablets may not support every course feature.
Instructor support covers course content, assignments, ethics questions, accessibility requests, and certificate review. Listening Field Training does not provide technical support for Teachable, devices, browsers, internet service, email filtering, or third-party platform errors.
For Teachable access problems, check spam or junk folders first. Then visit listening-field-training.teachable.com/sign_in and request another login code. For platform help, visit support.teachable.com.
Listening Field Training is not responsible for Teachable outages, platform errors, email-delivery failures, browser incompatibility, device problems, internet disruptions, scheduled maintenance, or other interruptions outside its reasonable control.
If a platform outage or system transition affects active enrollments, Listening Field Training will make a good-faith effort to restore access and re-enroll active students. Uninterrupted access, including automatic re-enrollment for every past student, cannot be guaranteed.
Professional Readiness
These courses are continuing-education review courses, not first-time professional instruction. Students are expected to arrive able to apply foundational concepts such as informed consent, scope of practice, boundaries, referral, and professional communication.
Supplemental readings and outside resources support review and reflection. They do not replace the student’s responsibility to demonstrate competent ethical reasoning and professional judgment in course work.
Course Materials and External Links
Course materials are meant to review, reinforce, and deepen established ethical knowledge and professional practice. Students are expected to use their existing professional knowledge, prior education, and applicable scope-of-practice standards in assignments.
External links and third-party readings are supplemental materials. Outside websites may change, move, disappear, or stop functioning without notice. Listening Field Training does not guarantee their continued availability, accuracy, or functionality.
A broken or unavailable external link does not excuse incomplete course work or waive a course requirement. If needed, students must locate an equivalent professional resource independently.
Listening Field Training is not responsible for outages, access problems, technical failures, or content changes on third-party websites and platforms.
Access Period and Completion
Teachable Courses
Teachable courses must be completed within the stated access period.
Students have 30 days from purchase to complete all required lessons, modules, quizzes, written assignments, discussions, supervised participation, and other course requirements. Teachable may track course access dates and activity.
Listening Field Training does not send individual reminders about progress or expiration dates. Students are responsible for tracking the deadline and completing all course work on time.
One extension of up to 7 days may be granted if requested before the original 30-day access period ends.
If the course is not completed by the deadline or within an approved extension, re-enrollment is required.
Workbook Courses
Workbook courses must be completed within 30 days of purchase.
Students must complete workbook study, typed assignments, written reflections, quiz responses, and all other required materials within that period. Materials must be submitted on time to receive instructor feedback and a certificate.
Listening Field Training does not send individual deadline reminders. Students are responsible for tracking their progress and requesting help when needed.
One extension of up to 7 days may be granted if requested before the original 30-day period ends.
After 30 days, instructor feedback and certificate issuance are not guaranteed. Re-enrollment may be required.
Instructor feedback and certificates are not available on a rush or same-day basis. Submit materials well before a license-renewal deadline. Review may require revisions before a certificate can be issued.
Course Structure and Written Participation
A course may include written reflections, case-based prompts, quizzes, required participation, instructor-reviewed assignments, and supervised discussion or reflection.
Each course in a bundle is a separate program with its own requirements and certificate. Complete each course separately.
Before enrolling and beginning course work, students must review the course description, syllabus or course materials, assignment instructions, completion requirements, and these policies.
Assignments may assess engagement with course concepts, professional application, ethical reasoning, self-reflection, or independent professional judgment. Read the relevant instructions before beginning.
Where written participation is required, original written responses are part of the supervised learning and assessment process. Assignment instructions state the purpose, format, required parts, and any word-count guidance. Some assignments require original written responses of approximately 150 words. Specific word-count requirements, including any different limit for a particular assignment, are stated in the applicable course description and assignment instructions.
Assignment Completion
To receive credit, students must clearly address every required part of an assignment.
Incomplete work may be returned for revision. One revision is allowed per assignment. If the revised submission still does not meet the stated criteria, it will be marked incomplete and will not receive credit.
Discussion-Based Assignments
Discussion assignments require written responses that engage with the material. Where required, responses must include:
A clearly identified, relevant resource or reference.
A brief explanation or reflection showing engagement with the topic.
Application of course concepts to professional practice.
Credit / Complete: All required parts are addressed. The response shows reflection and application and meets the assignment’s purpose.
No Credit / Incomplete: One or more required parts are missing. The response is too general or opinion-based, does not apply course concepts, or does not follow the assignment instructions.
Discussion boards are for course-related education and required assignment participation. Do not use them to submit complaints, request certificates, raise administrative concerns, dispute grades, or seek technical help. Send those matters through the appropriate email or policy process.
Discussion boards are monitored Monday through Friday.
Posts that misuse the discussion board or violate the Sensitive Topics and Confidentiality policy may be removed, restricted, or addressed under the Professional Communication and Conduct policy.
Sensitive Topics and Confidentiality
Course discussions are for education and professional reflection. They do not provide legal advice, clinical supervision, mental-health counseling, crisis support, medical advice, or individualized direction for a client, workplace, complaint, investigation, licensing matter, or legal dispute.
Do not use course discussions, assignments, email, or other course communication channels to:
Share identifying or confidential information about a client, colleague, employer, workplace, complaint, investigation, or legal or disciplinary matter.
Post names, contact information, locations, dates, case or license numbers, medical or mental-health details, screenshots, reports, correspondence, photographs, or other material that could identify a person or situation.
Submit detailed accounts of alleged sexual misconduct, abuse, harassment, assault, exploitation, trauma, violence, criminal conduct, or another person’s alleged misconduct.
Ask classmates, the instructor, or Listening Field Training to investigate, decide, mediate, or resolve an active workplace, licensing, legal, insurance, disciplinary, or safety matter.
Use the course as a substitute for emergency response, required reporting, employer procedures, local supervision, legal counsel, professional-liability guidance, or a licensing-board complaint process.
When using a professional example, keep it general and de-identified. Use terms such as “client,” “colleague,” “workplace,” or “professional scenario.” Do not diagnose, speculate about intent, label conduct unlawful, or make definitive claims about another person’s legal, ethical, clinical, or professional liability.
Students remain responsible for the laws, professional standards, confidentiality obligations, reporting duties, employer policies, and licensing-board requirements that apply where they practice. Course discussion does not delay or replace a student’s responsibility to seek timely local guidance or make a report where required.
Posts that do not comply with these expectations may be removed, restricted, redirected, or addressed under the Professional Communication and Conduct policy.
Accessibility and Accommodation Requests
Questions about course format, written participation, assignments, accessibility, assistive technology, or the ability to meet a stated requirement should be raised before enrollment where possible, or before beginning the affected assignment.
Students requesting an accommodation should submit a specific written request as early as possible. Include:
The course requirement creating a barrier.
The support, assistive technology, adjustment, or modification requested.
Practical information that may help Listening Field Training evaluate the request.
Requests are reviewed individually and in good faith. Reasonable support may be provided where it allows participation without changing essential course outcomes, independent-work requirements, academic-integrity expectations, or assessment standards.
Students may use speech-to-text and other appropriate assistive technology to prepare and communicate their own original work.
If course material or an assignment prompt is unclear, contact Listening Field Training before submitting work. The instructor can clarify assignment expectations and applicable standards.
Requests made after enrollment will still be reviewed. A delayed request does not guarantee that a change can be made after enrollment or that an essential course requirement can be removed.
Artificial Intelligence and Original Work
Required discussions, reflections, assignments, case responses, quizzes, assessments, and professional judgments must be the student’s own original work unless an assignment specifically permits another kind of assistance.
Students may use speech-to-text, spelling and grammar tools, and other assistive technology to express their own ideas.
AI tools may be used in limited ways, such as clarifying a prompt, brainstorming privately, or organizing the student’s own ideas. AI does not replace the student’s responsibility to develop and submit original work.
Do not submit AI-generated text, analysis, reflections, case responses, or professional judgment as your own work. Copying, pasting, paraphrasing, or lightly editing AI-generated material for submission is not allowed.
If AI use is allowed for a particular assignment, the instructor will state the permitted use in writing. Listening Field Training may request clarification or revision if submitted work reasonably appears not to reflect the student’s own engagement with course materials.
Violations may result in a request for revision, denial of credit for the assignment, withheld certificate issuance, suspension or termination of enrollment, or other action allowed under these policies.
Student Responsibility
Students must engage in good faith and demonstrate:
Attention to assignment instructions.
Engagement beyond general opinion or prior knowledge.
Respect for the learning process, the field, and other participants.
Independent and honest completion of required course work.
Professional communication with the instructor, staff, and other students.
Students are responsible for confirming state-specific CE requirements, completing work independently and honestly, and submitting certificates as required by their licensing board.
Listening Field Training may withhold certificates for incomplete course work, unmet participation requirements, ineligible enrollment, an inability to verify eligibility, or violations of these policies.
Professional Communication and Conduct
Students must communicate professionally with the instructor, staff, and other participants through course platforms, email, and all other course-related channels.
The following conduct is prohibited:
Harassment.
Abusive, insulting, discriminatory, defamatory, sexually inappropriate, or deliberately disruptive communication.
Threats of violence, intimidation, coercion, extortion, retaliation, or harm.
Repeated unwanted contact after a communication boundary has been stated.
Publishing, disclosing, or threatening to disclose another person’s private information.
Conduct that materially disrupts course administration, instructor operations, other participants, or the learning environment.
Using course communication channels for personal disputes, non-course attacks, or repeated matters that have already received a final response.
This policy does not prohibit good-faith questions, constructive feedback, refund requests, accessibility or accommodation requests, complaints made through the appropriate process, or truthful reviews and feedback.
Depending on the conduct’s nature, frequency, and severity, Listening Field Training may:
Issue a written warning.
Require communication through a designated written channel.
Limit communication to course-related matters.
Remove disruptive or non-course-related posts.
Pause or suspend access while reviewing a matter.
Withhold credit or certificate issuance where course-work or conduct standards have not been met.
Terminate enrollment.
Decline future enrollment.
Take other reasonable steps needed to protect participants, the instructor, the learning environment, and business operations.
Decisions under this policy will be based on documented conduct and applied consistently. They will not be based on disability, protected status, an accommodation request, a good-faith complaint, or truthful feedback or reviews.
Termination, suspension, removal, withdrawal, nonparticipation, failure to complete course work, inability to meet requirements, or failure to receive a certificate does not create a right to a refund.
Communication and Administration
Students may ask Listening Field Training to stop nonessential direct communication. That request does not cancel enrollment, withdraw the student, end access to course materials, extend the completion period, or create a right to a refund.
While enrolled, students must monitor the email address associated with enrollment, the course platform, announcements, and posted materials for information needed to complete the course.
Listening Field Training may continue to send communications needed to administer enrollment, provide or maintain access, address policy or safety matters, confirm withdrawal or completion, respond to a student-initiated course question, or comply with legal, regulatory, or CE-provider obligations.
To withdraw, cancel course access, or request an administrative change, submit the request in writing through the designated course-support channel.
Enrollment Eligibility
Listening Field Training courses are for currently licensed massage therapists practicing in a regulated jurisdiction and seeking continuing education within their professional scope of practice.
Students practicing in Oregon or Washington must hold a current, active state massage license. Students in other U.S. jurisdictions may enroll only if their professional status can be clearly verified and their jurisdiction has a recognizable regulatory framework for massage practice.
Students practicing under voluntary certification, local-only authorization, or in jurisdictions without clear statewide massage licensure are not eligible unless Listening Field Training gives written approval before purchase. This includes jurisdictions such as California and Wyoming, where massage regulation differs from Oregon and Washington.
Listening Field Training may request a student’s full legal name, active license or credential number, clinic information where relevant, and any other information reasonably needed to confirm identity and eligibility. This information may be requested at any point during participation, re-enrollment, or certificate review.
Credentials are not routinely verified before every student receives course access. Still, Listening Field Training may request identity, license, clinic, or other credential verification where an account is incomplete, inconsistent, flagged for review, or raises a reasonable question about eligibility.
Failure to provide requested information within a reasonable time, or submission of information that is inaccurate, misleading, inactive, expired, incomplete, inconsistent, or unverifiable, may result in suspended or revoked enrollment, denied continued access, denied re-enrollment, limited educational access, or a withheld certificate.
Certificates are issued only after all required course work, participation, assessments, and eligibility review are complete. If a student is later found ineligible or cannot be verified, Listening Field Training may revoke enrollment or allow educational access without issuing a certificate.
NCBTMB Approved Provider status does not guarantee CE acceptance in every jurisdiction. Students alone are responsible for confirming acceptance with their licensing board, regulatory agency, or professional authority before enrollment.
Course Completion and Certificates
Certificates are issued after all required course work has been submitted, reviewed, and accepted. In supervised online CE courses, required discussion participation and instructor-reviewed written work are part of completion.
Do not email solely to announce that you are finished. Certificates are issued after successful review. If an assignment does not meet the requirements, one revision opportunity may be available under the assignment policy.
The instructor reviews participation and responds to course-related messages within 24–48 business hours, excluding weekends and holidays. Contact Listening Field Training before submission if assignment expectations are unclear.
Certificates are usually delivered within 24–48 business hours after successful course review, excluding weekends and holidays. Processing can take longer during holidays or periods of high volume.
Same-day certificates are not guaranteed. Submit course work well ahead of any license-renewal deadline.
Students are responsible for submitting certificates to their licensing board according to state renewal requirements.
Completion, Unenrollment, and Records
After all course requirements have been completed, reviewed, and accepted, Listening Field Training issues the applicable Certificate of Completion or Certificate of Achievement.
After a certificate is issued, the student will be unenrolled from the active course platform. Unenrollment ends access to active lessons, discussion boards, quizzes, downloads, and other materials unless Listening Field Training states otherwise in writing.
Unenrollment does not affect the validity of a properly issued certificate. It does not create a right to a refund, continued access, additional instructor feedback, or future access to course materials.
Listening Field Training keeps course-completion records, certificate information, and participation documentation for at least six years after completion, in accordance with applicable CE-provider requirements. Students are responsible for saving their own certificates and course documentation.
To request a replacement certificate or completion verification, email info@listeningfieldtraining.com. Include the full legal name used at enrollment, course title, and approximate completion date. Replacement documentation may be provided if identity and completion records can be verified.
Refunds
Digital course access and materials are delivered upon purchase. All sales are final once access or materials have been delivered.
No refund is available for termination, suspension, removal, withdrawal, nonparticipation, incomplete course work, inability to meet course requirements, or failure to receive a certificate.
Refunds are not provided for:
Difficulty accessing or using Teachable.
Failure to access or download a delivered PDF workbook.
Problems with a student’s device, browser, email account, or internet connection.
Misunderstanding the course format, assignment requirements, written-participation requirements, or completion requirements.
Incomplete course work, time limitations, or failure to finish within the stated period.
Failure to confirm state-specific CE acceptance before enrollment.
Ineligibility for CE certification discovered after enrollment.
Review the course description, course format, participation expectations, completion requirements, and these policies before enrolling. Questions about accessibility, assistive technology, assignments, course format, or a possible accommodation should be raised before enrollment where possible, or before beginning the affected assignment.
By enrolling, students acknowledge that certificates are issued only to eligible students who complete all course requirements and provide verifiable professional-license information.
Intellectual Property
All course materials are the intellectual property of Melissa Haeckel, MA, LMT, LPN / Listening Field Training and are protected by U.S. and international copyright law.
Purchase gives the student a limited, non-exclusive, non-transferable, revocable license for individual educational use only.
Students may not:
Share, distribute, forward, upload, or otherwise provide course materials to another person.
Record, screen-capture, photograph, transcribe, or reproduce course content in any format.
Create derivative trainings, workshops, presentations, teaching materials, or other works based on course content.
Teach or facilitate any portion of course material without written permission.
Violations may result in immediate termination of access without refund and may lead to legal action, including DMCA takedown notices.
Listening Field Training may revoke access, withhold certificates, or terminate enrollment without refund for policy violations, material misuse, failure to follow course terms, or conduct that materially disrupts course administration or the learning environment.
Policy Updates
Listening Field Training may update course content, structure, materials, and policies to reflect current professional practice, operational needs, legal requirements, technology changes, and CE standards.
Each update will include an effective date. Updated policies apply to enrollments made on or after that date.
For active enrollments, Listening Field Training may make reasonable operational, safety, administrative, or instructional changes after notice is given. New substantive obligations, conduct rules, or penalties apply only to conduct or course work occurring after the effective date and after reasonable notice.
No policy update will be used retroactively to impose a new penalty for conduct that occurred before its effective date.
Contact
Email: info@listeningfieldtraining.com
NCBTMB Approved Provider: Melissa Haeckel, MA, LMT, LPN
Provider #1003059
By enrolling in a Listening Field Training course, you agree to the Course Policies in effect on the date of enrollment.
Last updated: September 4, 2026